V Mart ("we", "us", "our") operates a neighbourhood supermarket at 1st Main Road, Nanganallur, Chennai, along with this website and our home delivery and membership services. This policy explains what information we collect from customers, why we collect it, and the choices you have. By shopping with us in-store, calling us, ordering delivery, or browsing this website, you agree to the practices described here.
1. Information we collect
We collect information in a few different ways, depending on how you interact with us:
- Membership & loyalty details: if you sign up as a regular shopper, we may collect your name, phone number, and purchase history to calculate and credit reward points.
- Delivery & orders: when you place a phone or in-store order for home delivery, we collect your name, delivery address, phone number, and order details to fulfil the request.
- Billing information: transaction details such as items purchased, amount paid, and payment method (cash, card, or UPI) are recorded for billing, accounting, and returns.
- Website usage: when you visit this website, our hosting provider and analytics tools may automatically log standard technical details such as your browser type, device, approximate location, and pages viewed.
- Communications: if you call, message, or email us, we keep a record of that conversation to respond to your query and improve our service.
We do not knowingly collect sensitive personal information such as financial account numbers, government ID numbers, or health data through this website.
2. How we use your information
We use the information collected to:
- Process purchases, home deliveries, and billing accurately;
- Operate our regular shopper membership and credit loyalty points;
- Respond to questions, complaints, or requests you raise with us;
- Maintain accurate stock, accounting, and store records;
- Keep our website secure and understand how it is used, so we can improve it; and
- Meet legal, tax, and regulatory obligations that apply to a retail business in Tamil Nadu, India.
3. Delivery and orders
When you request home delivery, we share only the details necessary to complete that delivery — such as your name, address, and phone number — with the staff member or delivery partner assigned to your order. This information is used solely to complete and confirm the delivery and is not used for any unrelated purpose.
4. Sharing of information
We do not sell customer information. We may share limited information with:
- Staff members who need it to process your purchase, delivery, or membership account;
- Payment processors or banks, solely to complete card or UPI transactions;
- Government or regulatory authorities, where required by applicable law; and
- Service providers who help us run this website (such as hosting or map services), under an obligation to keep information confidential.
5. Cookies and website data
This website may use basic cookies or similar technologies to remember your preferences and understand how visitors use the site. The map embedded on our Visit Us page is provided by Google Maps, which may set its own cookies under Google's own privacy policy. You can disable cookies in your browser settings, though some parts of the site may not work as smoothly as a result.
6. Data security
We take reasonable, practical steps to protect the information we hold — including restricting access to billing and membership records to authorised staff, and using standard security practices for our website and payment terminals. No method of storage or transmission is completely secure, and we encourage customers to let us know promptly if they suspect any misuse of their information.
7. Data retention
We keep transaction and billing records for as long as required under applicable accounting and tax regulations. Membership and delivery contact details are kept for as long as your account remains active, or as needed to resolve any outstanding queries, after which they are securely deleted or anonymised.
8. Your choices
You can ask us, at any time, to:
- Tell you what information we hold about you as a member or delivery customer;
- Correct inaccurate details on your membership account; or
- Close your membership account and stop further marketing communication from us.
To make any of these requests, please visit the store or contact us using the details below.
9. Children's privacy
Our website and services are intended for adult shoppers and are not directed at children. We do not knowingly collect personal information from children through this website.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will change whenever we do. We encourage you to review this page occasionally.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:
- V Mart, No. 39, 1st Main Road, Nanganallur, Chennai – 600061, Tamil Nadu
- Phone: 72007 73337